Posted: 21st February 2014 | Back to news feed
THE team at innovative horse feed company, TopSpec, are celebrating after scooping the HAYGAIN Nutritional Helpline of the Year Award at the BETA Business Awards for an unprecedented seventh time.
The awards were a glittering affair as the trade gathered to celebrate and reward those who had made outstanding contributions to the equestrian industry. These prestigious accolades were presented to winning individuals and companies during the annual BETA Gala Dinner, at the National Motorcycle Museum, near Birmingham.
Awarded for outstanding personalised customer service, the North Yorkshire based business now has five highly qualified members of the team, including an equine vet, available to answer the multiple award-winning helpline and provide nutritional advice.
One nominator said: “I cannot recommend TopSpec enough. They take time and interest and you never feel hurried or anonymous.”
An incognito judge added: “Feed quantities were given in great detail and a feed wallchart was posted out, which is a great help when you are trying to take in a lot of detail over the phone. Nearest stockist details were given and a discount voucher was sent to encourage me to try the feed.”
Nicola Tyler of TopSpec said: “We are very grateful to be recognised by the industry for consistent excellence in giving nutritional advice. We have recently expanded the team with five people now on the helpline to deal with nutritional enquiries.
“Welfare and simplicity are always key in our minds when giving advice but when we can also help people to achieve success in what they want to achieve it is very rewarding.”
The awards presented at the hugely successful Gala Dinner are highly sought after throughout the industry and the remarkable seventh win for TopSpec was met with a huge round of applause from those attending.
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