Posted: 18th March 2016 | Back to news feed
LOOKING for help and advice with Customer Care issues in the saddlery world?
The Society of Master Saddlers is holding a ‘Confidence and Professionalism’ Seminar with the theme of ‘The Art of Customer Care’.
The seminar takes place on June 9 at Sandford on Thames in Oxford and looks set to provide an interesting array of topics and discussions.
Said Hazel Morley of the Society of Master Saddlers: “Sooner or later everyone in business will have to deal with a customer complaint.
“Having confidence to handle the situation in a way that leaves the customer thinking you run a great company is quite an art.
“Successfully resolving issues can even encourage a previously disgruntled customer to become a promoter of your business.”
Topics include:
- Understanding customer care skills and how to use them.
- Be more confident in handling your customers.
- Implementing a customer care strategy in your business.
- Developing a complaints handling procedure that strengthens the bond between your business and your customers.
Cost is £30 with lunch and refreshments provided.
To book a place please contact the SMS office on (01449) 711642.
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